Overview

If a campaign or your monthly newsletter didn't reach your sphere, start with your business address. Grove won't send a campaign until the required address fields are filled in, because that address goes in the footer of your campaign emails.

Most other causes are settings you can fix in a minute, so work through these checks in order.

Check your business address

1. Click the Email icon, then Campaign Settings at the bottom of the sidebar. The Campaigns settings page opens with your workspace-wide defaults for campaigns and sends.

2. In the sidebar, under Marketing Automations, click Address.

3. Make sure every field marked with a red asterisk is filled in: Company name, Address line 1, City, State / Province, Zip / Postal code, and Country. If one is blank, fill it in.

4. Click Save changes. A Mailing address saved message confirms it.

Check your timezone

1. On the same Address page, find Timezone below Phone. Grove uses it for scheduled sends and newsletter timing.

2. If the timezone isn't the one you work in, choose the right one and click Save changes. If no timezone is stored yet, Grove suggests your browser's timezone.

Check that your newsletter is turned on

1. In the sidebar, under Marketing Automations, click Campaigns and scroll to Monthly Newsletter.

2. Make sure Monthly newsletter on is switched on. When it's off, new newsletters are saved as drafts in your Campaigns list instead of being scheduled.

3. Check Auto-send day, Auto-send time, and Recipients, then click Save changes.

Check the campaign's status

In your Campaigns list, look at the status next to the campaign:

• Draft: it was never scheduled. Click Edit, finish the steps, and schedule it.
• Scheduled: it hasn't gone out yet. The list shows the send date; open the campaign to see the time.
• Sent: it went out. Check the results (below).

Check who it's going to

1. Click Edit on the campaign and go to the Details step.

2. Look at Recipients. New campaigns go to everyone with an email address unless you uncheck All workspace contacts and choose groups or saved views.

3. Contacts without an email address are skipped. So are contacts who unsubscribed from campaigns; you'll see this on their record under Campaign emails.

Check the results of a sent campaign

In your Campaigns list, click View Results on the campaign.

• Delivered shows how many emails reached the recipient's mail server.
• Bounces show invalid email addresses.
• Unsubscribes show people who opted out and spam reports.

If a client shows as delivered but says they never saw it, ask them to check their spam or promotions folder and add your email address to their contacts.

Good to know

• Your address appears in your campaign email footers for CAN-SPAM compliance. Address line 2, Phone, and Timezone aren't required to send.
• These settings apply across your whole workspace, so you only need to set them once.
• A campaign set for a specific time goes out on your workspace timezone, not the timezone of the people in your sphere.
• Check before you send. On a campaign's Schedule step, the Readiness list flags anything missing, including your business address.
• Send yourself a test. Send Test is at the top right of every step. Tests arrive with "[Test]" before the subject.
• Send now is selected when the Schedule step opens. To schedule instead, choose Schedule for later first, and check that the top-right button says Schedule before you click it.

Watch it

Troubleshooting

Everything above looks right, and it still didn't send. Contact us with the campaign or newsletter name, the date and time it was scheduled, and how many recipients it showed. We'll take a look.